Your information deserves careful handling. This policy explains what CakeStory may collect when you browse our website or contact us about a cake and how that information is used.
Last updated: This Privacy Policy describes how CakeStory ("CakeStory", "we", "us", or "our") collects, uses, stores, and protects information provided through our website and customer communications. This may include information shared when you explore our cake options, ask questions, submit a cake request, or provide details about an upcoming celebration.
We may collect information that you choose to provide directly, including your name, email address, celebration details, preferred date, guest count, flavor preferences, design ideas, and messages submitted through our contact forms. Depending on the nature of your request, you may also choose to provide additional information that helps us understand the cake you are looking for. Our website may also collect limited technical information automatically, such as browser details, device information, pages visited, and general usage data, to help us maintain and improve the website.
Information you provide may be used to respond to questions, discuss cake options, understand your celebration requirements, prepare information about a requested order, communicate about your enquiry, and provide the services or assistance you request. We may also use website usage information to identify areas where our pages, content, navigation, or customer experience could be improved.
We do not sell your personal information. When necessary to operate the website or respond to your requests, we may work with service providers that support functions such as website hosting, email delivery, analytics, security, or form processing. These providers receive information only where reasonably necessary for the service they provide. Information may also be disclosed when required by applicable law or when disclosure is necessary to protect legitimate rights, safety, property, or the operation of our business.
CakeStory takes reasonable administrative, technical, and organizational precautions to protect information submitted through our website and customer communications. We work to reduce the risk of unauthorized access, accidental loss, alteration, or inappropriate use. However, no website, electronic communication method, or data storage system can be guaranteed to be completely secure.
Depending on your location and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include requesting access to information, asking for inaccurate details to be corrected, requesting deletion where applicable, or raising questions about particular uses of your information. You can contact CakeStory using the details provided below to make a privacy-related request.
When you contact us about a cake, the information you provide may include details about your celebration, preferred flavors, serving requirements, decorative ideas, timing, or other personal preferences. We use these details to understand your request and communicate with you about the cake you are considering. Please avoid submitting sensitive personal information through general website forms unless it is specifically necessary for your enquiry.
We may revise this Privacy Policy when our website, information practices, services, or applicable legal requirements change. Any revised version will be published on this page, and the updated policy will reflect the latest version of our privacy practices. We recommend checking this page periodically if you want to remain informed.
If you have questions about this Privacy Policy or would like to ask how CakeStory handles information you have provided, please contact us by email at [email protected].
