Please review these terms before using the CakeStory website or submitting a request for a custom cake or dessert.
Last updated: These Terms of Service ("Terms") govern your access to and use of the CakeStory website and the cake-related information, enquiry, planning, and ordering services made available through it. By using the website or submitting a request to CakeStory, you acknowledge these Terms.
CakeStory provides information about celebration cakes, dessert options, flavors, designs, and related services, as well as a way for customers to discuss and request custom creations. The specific cake design, size, flavors, decoration, timing, availability, and any applicable price will depend on the details agreed for each individual request.
Submitting an enquiry does not by itself guarantee that a cake order has been accepted or that a requested date is available. CakeStory may need to review the occasion, serving requirements, design complexity, requested timing, and other details before confirming an order. Any final arrangements will be communicated separately.
Custom cake requests may vary considerably depending on ingredients, portions, flavor combinations, decorative work, special finishes, and the amount of personalization involved. Information shown on the website is intended as general guidance. Where a specific quote is required, the agreed details and applicable price will be confirmed before the order is finalized.
When submitting a cake request, you agree to provide accurate information about your celebration date, guest count, preferred flavors, design requirements, and other details relevant to the order. You are also responsible for reviewing the agreed cake details and communicating any important changes as early as reasonably possible.
Payment arrangements, deposits, balances, and any applicable deadlines will depend on the individual cake order and will be communicated before the order is confirmed. If an agreed payment is not received within the required timeframe, CakeStory may be unable to reserve the requested date or proceed with preparation until the payment matter is resolved.
Custom cakes often require advance preparation and planning, particularly when they involve specific ingredients, decorations, multiple layers, or personalized elements. Requests to change or cancel an order should be communicated as soon as possible. The availability of changes or cancellation options may depend on how far preparation has progressed and the specific arrangements made for the order.
If you provide photographs, design references, written ideas, inscriptions, or other materials to help communicate your cake concept, you confirm that you have the appropriate right to provide those materials for this purpose. CakeStory may use the information and references you provide solely as reasonably necessary to understand and prepare your requested cake.
We make reasonable efforts to keep the CakeStory website informative and useful, but photographs, descriptions, examples, flavor information, availability, and other content may change over time. Images and examples are intended to communicate the character of our work and may not represent an exact replica of every finished cake.
To the fullest extent permitted by applicable law, CakeStory will not be responsible for indirect, incidental, or consequential losses arising from use of the website or from circumstances outside our reasonable control. Nothing in these Terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable law.
We may revise these Terms when our website, services, ordering practices, or applicable requirements change. Updated terms will be posted on this page, and the revised version will apply from the date indicated. We encourage visitors and customers to review the Terms periodically.
If you have questions about these Terms or the way CakeStory handles cake enquiries and orders, please contact us by email at [email protected].
